Privacy Policy of emagserwis.com
The protection of Users’ privacy is of utmost importance to PRODUCTION-SERVICE-TRADE ENTERPRISE „EMAG-SERWIS” LIMITED LIABILITY COMPANY. Therefore, Users of the emagserwis.com website are guaranteed high standards of privacy protection. PRODUCTION-SERVICE-TRADE ENTERPRISE „EMAG-SERWIS” LIMITED LIABILITY COMPANY, as the data controller, ensures the security of the data provided by Users.
The Administrator’s goal is to properly inform Users about their rights and obligations related to the processing of personal data, especially in light of the provisions of the General Data Protection Regulation (GDPR) established by the European Parliament and the Council (EU) 2016/679 of April 27, 2016, regarding the protection of individuals concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as „GDPR”). Therefore, in the interest of protecting the privacy of Users of the Website, this document outlines the legal basis for processing personal data provided by Users in connection with their use of the emagserwis.com website (hereinafter referred to as the “Website”), the methods of collecting, processing, and protecting personal data, as well as the rights of Users.
A User is any individual whose data is processed, using the emagserwis.com website or electronic services available through the Website.
The Administrator of the personal data provided by the User on the emagserwis.com website is PRODUCTION-SERVICE-TRADE ENTERPRISE „EMAG-SERWIS” LIMITED LIABILITY COMPANY, Leopolda 33, 40-189 Katowice, NIP 6340127725 (hereinafter referred to as the “Administrator”).
I. USER CONSENT
Using the emagserwis.com Website means that the User agrees that the Administrator collects and uses personal data in accordance with this Privacy Policy.
The User’s personal data is processed by the Administrator based on their consent, and in some cases described in this document, on the legitimate interests of the Administrator. The User has the right to withdraw consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If this Privacy Policy changes and the User continues to use the Website, it will be considered as acceptance of the updated Privacy Policy.
II. PERSONAL DATA PROCESSED BY THE ADMINISTRATOR
1. Method of Obtaining Personal Data
The Administrator obtains personal data directly from the User through the Website, by the User filling out the contact form available on the Website and sending a message to the Administrator. Providing personal data in the contact form is voluntary.
2. Types of Personal Data Processed
The Administrator collects the following personal data through the Website:
– First and last name
– Email address
– Phone number
– Message content
III. PURPOSES OF PROCESSING PERSONAL DATA
The Administrator processes the User’s personal data for the following purposes:
1. Communication with the User
The Administrator uses the User’s personal data to communicate with them in a personalized manner. The information communicated to the User relates to offered products or services, personal data security, network updates, reminders, and suggested offers from the Administrator or its partners. Communication also includes customer support, resolving technical issues, and responding to complaints or inquiries.
2. Presenting Commercial Offers via Email
The purpose of using the User’s personal data provided through the contact form is to conduct marketing communication by the Administrator, including presenting commercial offers via email.
3. Presenting Commercial Offers via Phone
The purpose of using the User’s personal data provided through the contact form is to conduct marketing communication by the Administrator, including presenting commercial offers via phone.
4. Sending Information via Email as Part of Newsletter Subscription
The purpose of using the User’s personal data provided through the newsletter subscription form is to inform the User via email about new products, services, promotions, or events from the Administrator or its partners.
5. Allowing the User to Submit Comments or Feedback
The Administrator uses the User’s personal data to enable them to comment on or review the Administrator’s activities, services, or products.
The Administrator may also process the User’s personal data provided in the contact form for the following purposes:
– To conclude and fulfill any potential contract between the User and the Administrator, and to provide customer service in accordance with Article 6(1)(b) of the GDPR;
– To conduct financial settlements with the User who is a customer of the Administrator due to the fulfillment of any contract between the parties, and to pursue claims against the User in the legitimate interest of the Administrator, in accordance with Article 6(1)(f) of the GDPR, and to fulfill legal obligations towards tax authorities under separate regulations, in accordance with Article 6(1)(c) of the GDPR;
– To carry out marketing activities by the Administrator in its legitimate interest under Article 6(1)(f) of the GDPR, and in accordance with the User’s consent for marketing communication. Consent for marketing communication (e.g., for sending commercial information via email or phone for direct marketing purposes) can be withdrawn at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
– To fulfill legal obligations of the Administrator towards the User under the GDPR, in accordance with Article 6(1)(c) of the GDPR.
IV. SHARING PERSONAL DATA
The User’s personal data is not shared with third parties by the Administrator.
V. USER RIGHTS
1. User Rights
The User has the right to access their data, verify the accuracy of processing, request corrections, object to processing, request deletion, restrict processing, or request data portability. To exercise these rights, the User can contact the Administrator using the following contact details: PRODUCTION-SERVICE-TRADE ENTERPRISE „EMAG-SERWIS” LIMITED LIABILITY COMPANY, Leopolda 33, 40-189 Katowice, emagserwis@emagserwis.pl.
2. Right to Lodge a Complaint with a Supervisory Authority
The User has the right to lodge a complaint with the supervisory authority responsible for personal data protection (President of the Personal Data Protection Office).
VI. COOKIES
1. The Administrator informs that short text files called “cookies” are stored on the User’s device when using the Website. Cookies contain information such as the website name, storage time, parameters, statistics, and a unique number. Cookies are sent to the Website’s server via the browser installed on the User’s device.
Cookies are used for the following purposes:
a. Maintaining technical correctness and session continuity between the Website’s server and the User’s device;
b. Optimizing the User’s experience and customizing the display of the Website on the User’s device;
c. Ensuring the security of using the Website;
d. Collecting Website visit statistics;
e. Displaying advertisements tailored to the User’s preferences.
2. Only “session” cookies are used on the Website. Session cookies are automatically deleted from the User’s device after logging out, leaving the Website, or closing the browser.
The Administrator informs that:
a. Browsers default to accepting cookies. Users can change their browser settings to block cookies or notify them when cookies are being placed.
b. Limiting cookies may negatively affect the functionality of the Website.
3. Cookies do not allow the identification of the User unless combined with other identifying data provided by the User. Only the Administrator has access to cookies processed by the Website’s server.
VII. OTHER IMPORTANT INFORMATION
1. Security of Personal Data
The Administrator implements appropriate measures to ensure the security of the User’s personal data. Secure use of the Website is ensured by systems and procedures protecting against unauthorized access and disclosure of data. Additionally, the systems and processes are regularly monitored for potential threats. The Administrator stores personal data in computer systems with restricted access.
2. Retention of Personal Data
The retention period of personal data depends on the purposes of processing by the Administrator.
The Administrator retains personal data for as long as necessary to achieve the specified purposes, including:
– The period of conducting business by the Administrator.
In each case, after the processing period, data may only be processed for the purpose of pursuing claims until their final resolution.
3. Changes to the Privacy Policy
To update the Privacy Policy and ensure compliance with applicable laws, this Privacy Policy may be changed. In the event of changes, the updated date will be indicated at the end of the text. Users are encouraged to regularly review the Privacy Policy.
4. Contact Information
For any questions regarding this Privacy Policy, the User can contact the Administrator at: PRODUCTION-SERVICE-TRADE ENTERPRISE „EMAG-SERWIS” LIMITED LIABILITY COMPANY, Leopolda 33, 40-189 Katowice, emagserwis@emagserwis.pl, or by mail to: Leopolda 33, 40-189 Katowice.